Contact
There is one inbox and a real person reads it.
Email us
We answer the same day during the week, and over the weekend when we can.
Before you write
Where is my order?
Every order is tracked. Send us your order number and we will find it.
Can I return it?
Yes, within 14 days. See the Refund & Returns Policy.
Will it work for my pet?
Ask. Tell us the animal and the coat and we will tell you straight, including when the answer is no.
Nova Threads is a South African business shipping countrywide. Prices are in rand and nothing is added at the door.