Shipping policy

Shipping Policy

Last updated: June 2026 | Nova Threads | novathreadsstore@gmail.com

1. Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding SA public holidays). Orders placed after 12:00 noon on Friday are processed the following Monday.

2. Domestic Shipping (South Africa)

We deliver to all provinces. Estimated delivery times after dispatch:

Major cities (Johannesburg, Cape Town, Durban, Pretoria): 3–5 business days
Regional towns: 5–8 business days
Remote/rural areas: 8–14 business days

Shipping costs are calculated at checkout based on your location and order weight.

3. Tracking

You'll receive a tracking number by email once your order is dispatched. If you haven't received tracking within 5 business days of your order, please email novathreadsstore@gmail.com.

4. International Shipping

We ship to select African countries. International delivery typically takes 10–20 business days. Import duties in the destination country are the buyer's responsibility.

5. Dropshipped Items

Some tech accessories are fulfilled directly by our sourcing partners and may arrive separately. These items can take 10–20 business days to deliver.

6. Lost or Damaged Parcels

Contact us within 7 days of the expected delivery date if your order is missing or arrives damaged. Email novathreadsstore@gmail.com with your order number and photos.

7. Incorrect Address

Please double-check your delivery address at checkout. Nova Threads is not responsible for orders delivered to an incorrect address provided by the customer.