Refund policy

Refund & Returns Policy

Last updated: June 2026 | Nova Threads | novathreadsstore@gmail.com

1. Our Commitment

Nova Threads wants you to love every purchase. If something isn't right, we'll make it right — in line with the Consumer Protection Act, No. 68 of 2008 (CPA).

2. Return Window

You may return most items within 14 calendar days of receiving your order, provided the item is unused, unwashed, in original packaging with all tags attached.

3. How to Start a Return

Email novathreadsstore@gmail.com with your order number, reason for return, and photos if the item is damaged. We respond within 2 business days with return instructions.

4. Eligible Returns

We accept returns for: items received damaged or defective; items that don't match the product description; unworn clothing and accessories in resalable condition.

5. Non-Returnable Items

We cannot accept: worn, washed, or altered items; sale/clearance items (unless defective); items returned after 14 days without prior authorisation; gift cards.

6. Refund Processing

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method, plus 3–5 business days for your bank to reflect the amount.

7. Shipping Costs

Return shipping is the customer's responsibility unless the item is defective or we made an error. Original shipping fees are non-refundable.

8. Exchanges

We offer exchanges for size or colour where stock is available. Email us before returning your item to arrange this.

9. Your CPA Rights

Nothing in this policy limits your rights under the Consumer Protection Act, No. 68 of 2008. You may also contact the National Consumer Commission at www.thencc.org.za.